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Timesheet Reports and Gadgets Cloud Error

David Childers

Starting today, we can't access this plugin (?). As admin, I've been trying to search for other issues, but haven't found anyone recently reporting an issue.

We rarely change any system configurations and, barring a rogue actor, I'm the only one to update any configs...

A bit stumped HOW to even troubleshoot this...Anyone have advice?

Accepted answers

Jack Brickey

If it were me I would open a support request w/ the vendor - https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/31 while you await any input here in the Community.

All comments

Jack Brickey

If it were me I would open a support request w/ the vendor - https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/31 while you await any input here in the Community.

David Childers

Yeah, I will...Confused when I went there previously and they want me to create a login just to get in...Guess I will.

Thanks for the URL, I had a bear of a time figuring out WHO the heck created this as it's not apparent by viewing it in Manage Subscriptions.

I didn't initially set it up so wasn't privvy where or who it came from.

Jack Brickey

there should be a "Support and Issues" link on all apps. But I don't use this one so maybe not? I suspect that some update to you cloud instance may have exposed a regression but really hard to say in these cases.

David Childers

Thanks, I went that route initially, but when I sent an email to the suggested address (support@tempo.io) it bounced back - invalid address....So...having a grand time lol

I submitted a support "ticket" (?) on their site directly. Hopefully between that and any possible info from this community we'll get back up and running.

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