OUTLOOK app stopped supporting with Jira

Question

I cannot open the usual display of mails (from Outlook) when I attached them to Jira issues.

it's worked fine until few weeks ago.

I have checked the problem which maybe related to security networks /issues in my work but it's not working also on WI -FI state at home.

The wrong  display looks like an application which is not supported. shown in Notepad / without the pics that attached into the original mail)

Please sent me insight or info where the problem can be / if you also familiar with that issue

**Attached screenshot in the first response

Thanks

Shira

Daniel Ebers · Answer

If there is a mail server, locally in your network, and you have admins to speak to I would suggest doing so - Jira parses the mails that are delivered to it and I am not aware of any changes to the mail processing in Jira Cloud.
I assume given this scenario this would have been reported back by a couple of users.

Shira Izon · Answer

"Probably a better option is to add attachments after the issue was created " - It is no matter before or after, the problem is to watch the mails. and I usually attach after created.

"... and assuming the picture is embedded in a HTML mail (which I now think I have understood from your description) there is some restriction on what the mail handling is capable of:

If HTML/Rich Text formatting is not being process correctly by Jira, this is an expected behavior. The email comment handler was designed to do plain text conversion." - I'm asking you if its possible happen like suddenly ? cause until for now all is worked correctly.

Do you think that any restrictions have done to the Mail Server (here in my work) which can be related ?

Daniel Ebers · Answer

It depends on how the mail is structured very likely.
If you are using the mail handling like described in ...
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

... and assuming the picture is embedded in a HTML mail (which I now think I have understood from your description) there is some restriction on what the mail handling is capable of:

If HTML/Rich Text formatting is not being process correctly by Jira, this is an expected behavior. The email comment handler was designed to do plain text conversion.

In many cases it just works, in others mail handling can cause trouble.
Please keep in mind that changes that affect the involved mail servers in between also play their role - also the mail client could hat got an update, there are many factors.

Probably a better option is to add attachments after the issue was created.