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I stopped receiving JIRA email notifications

Joanna Zhuang

Hi, I have stopped receiving JIRA email notifications since August 2020. Before that, I was able to receive all JIRA notifications on my email, there were no changes done to the settings at all.

I have also amended my Personal Settings as per the attached image. However I am still not receiving any email notifications.

I have also checked with my email administrator, I have the same configurations as all my other colleagues. My colleagues are able to receive the emails except for me. Therefore this is not an issue on our email server configurations.

Can anyone please help?

Accepted answers

All comments

Jack Brickey

Did you check the notification scheme for the project in question? It may be that your were removed from a role or group used in the notification scheme.

Joanna Zhuang

Hello Jack, yes I did. I have checked the notification scheme of the projects. Nothing was changed and I was able to receive notifications before August 2020.

Jack Brickey

What about other projects? If you aren’t receiving any emails for any project while others can and you are in the same role/group as them then maybe the issue is outside of Jira. Have you check the junk mail or do you have any rules in your mail client that is stuffing them away somewhere? Can you check with IT to see if the emails are arriving at the mail server?

Joanna Zhuang

Hello Jack,

I have done the necessary checks before raising this question in the community. I have checked the other projects, i am a user, and it is the same setting as my other colleagues. They are receiving emails but I am not.

I have checked my junk mailbox and junk mail filter. I have not set up any rules and none of my settings have changed. Yes, I have also checked with IT, as mentioned, all my other colleagues are able to receive the email notifications except me.

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