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Request Types are not appearing in the Requests page in the Customer Portal

Carla Pasquali_nbs9gk

I have a number of Request Types that customers use to open tickets in the Customer Portal however when customers go to the Requests page, none of the Project Request Types appear in the "Any request type" dropdown. Customers can see the Request Types from other Projects though:

Screen Shot 2021-01-12 at 5.43.50 PM.png

I believe there might be a permission issue in the Project that might be set but I can't find where.

Any help is greatly appreciated.

Thanks

Carla

Accepted answers

Benjamin_tmh9yg

Hi @Carla Pasquali .....there shouldn't be any permission issues if your customer is able to open tickets on those request types. I check my list and it's fine. Double checking. Did you tried scrolling down the list to see the entire list?

All comments

Benjamin_tmh9yg

Carla Pasquali_nbs9gk

Hi @Benjamin , absolutely, i have checked every single item in the list.

Those Request Types were appearing before in that drop-down so I am not sure what have changed. Perhaps someone has changed something in the Project but I can't figure out what.

Customers can still open tickets using those Request Types though.

Benjamin_tmh9yg

@Carla Pasquali - The only thing that I can think of maybe causing this your customer portal group has been remove from the browse issue permission in the permission scheme. This will remove the ability for users to view issues. Take a look there.

-Ben

Carla Pasquali_nbs9gk

@Benjamin , I can't find a "Browse Issue" permission in the Permission Scheme for this project. Also, I compared the Permission Scheme with another Project and it's the same.

Not sure what else to look at. Seems to be a bug within the Jira Cloud instance.

Santhosh ESS_8q9qd0

I am also facing the same issue. How to fix this?

Jesse Ontiveros

Would be nice to have the fix posted here to avoid everyone with this issue having to open a ticket.

Nishant Mehta_ab2o3y

Has this issue been fixed? I'm having the same issue.

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