Здравствуйте! Подскажите пожалуйста, как добавить доступ пользователю? Он зарегистрирован, но не находит его при добавлении пользователя. В чем может быть проблема? Электронная почта, которую мы не можем найти
Hi Dilas,
Welcome to the community! Are you just trying to add them to project or to all of Jira?
Before they can see anything the user would need to be in the jira-user account.
If it's for a project, create an issue in the project->Go to the Permissions Scheme and click Permissions Helper
https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/
Hope this helps,
Clark
Hi @dilas.manager , welcome to the Community. First I would advise against putting emails in this public forum. Now, it seems you are trying to add a new Jira user to a project but unable to. Can you verify the user is currently in the instances and active? If you have admin access go to admin > user management and search for the user. If all is good then can you indicate if this project Next-gen or Classic. If next gen the. You should be able to add the user under project settings Access. If Classic you give a user access via Permission so be sure the user is in a role that has the desired permissions.
the user is active, he even created a test project in jira, but when he adds (the user's name), he does not look for him.
In the project, the user is not visible at all, and we cannot add to the project
Next-gen or Classic? Did you follow my guidance above?
I understand very little, since this is the first time I work with it. And how can you add a user to the "colleagues"
are you the overall jira admin? whoever is the overall admin should be the one to follow the above steps not the user
thanks, I'll clarify this point
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