How to authenticate internal vs external pages in Confluence

Question

It is now possible to link more than one Confluence space to Jira SM. What I am struggling with is how to authenticate articles that are only for agents vs articles that can be sent to regular users.

Example: regular user sends in request for how to change password.
Agent can search for instruction page in Confluence directly from the ticked in Jira. 
The agent can then send instructions to the user in Jira comment and close the ticked.

I need to find a solution to identify the pages/articles so that my agents will not send out instructions/pages/articles that have restricted access (not for regular users.

My company is using Atlassian Cloud.

hanX

unknown · Answer

I've figured this out.

First - Technical agent, working on Jira issues should be able to look for all articles, including technical fixes and instructions

Second - Regular user/company employee with an issue or request, does not have access to all IT-bug fixes etc.

The image below shows what I have been looking for:

The thing is, when a Confluence knowledge base is linked to Jira project, the permissions is automatically changed on the Confluence space, causing all articles to be available.

Nic Brough -Adaptavist- · Answer

Ok, makes sense, so how are you identifying that a user is an admin or user?

unknown · Answer

We have one knowledge base for our users and another one for the system administrators. There are many instructions and troubleshooting articles that are only for Admins - not regular users ;-)