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Backlog, Active sprint will not load

Sheri Clark

My backlog or active sprint will not load any issues at all. I get a blank screen basically. I have tried 3 different browsers, clearing cache, and an incognito window all with the same results. I am pretty much dead in the water without either view. Anyone have other suggestions on how to get this to work?

Accepted answers

Jack Brickey

Hi Sheri, are you using Classic? Kanban or Scrum? Were the issue there previously or is this a new board?

One possibility is that you don't have any statuses mapped to backlog. Go to Board settings (Classic only) and Columns and see if any status is mapped to Backlog.

All comments

Jack Brickey

Hi Sheri, are you using Classic? Kanban or Scrum? Were the issue there previously or is this a new board?

One possibility is that you don't have any statuses mapped to backlog. Go to Board settings (Classic only) and Columns and see if any status is mapped to Backlog.

Sheri Clark

Classic. It was working this morning for the backlog. I went to Active Sprint this afternoon and neither work now. I did not make any setting changes or status changes on a broad scale

Sheri Clark

It just loaded for the first time this afternoon. I didn't change anything. Thank you for responding. Is there some way to find out if there are outages or issues with Jira Cloud?

Jack Brickey

good to know. A couple of things to leave you with. Are you the only admin? If not you might want to chat w/ the other(s).

have a look at the audit log (limited in cloud) and see if you see anything that might have changed to explain why it is now back. admin > system > audit log
here is a link to Atlassian Status Page. I recommend registering for updates.

anyway glad you are back up and running! Cheers!

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