Automation rules based on Tempo teams?

Zeke Furness

I'm looking to set up some automation rules on my service desk project so that when I assign a ticket to a tempo team, the tempo team members receive an email to say it requires their attention.

Is this achievable? I cannot figure out how to make an automation rule to do this?

Thanks in advance

Ash Pitt

@Zeke Furness you could try this (if you haven't already)

1. Trigger: When issue assigned
2. Assign: Your group
3. Action: Send email (nominate an email address and you can populate the message)

Also if it's more about escalation and those kind of things you could always check out opsgenie (which is part of JSM) https://www.atlassian.com/software/opsgenie/on-call-management-and-escalations.

If that doesn't work if you could share some screenshots that would be helpful