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Jira tickets still appearing 7 days after being marked as Done

Costas Mavroudis

Hi,

1) I have in General & Filter section of my board settings enabled "Hide completed issues older than 7day"

2) In my swimlanes in the far right column I have assigned the green status "Done" in which there are 700 or so completed tickets

However on my Kanban board the far right completed column still displays 500 or so tickets all of which were assigned to the status of Done more than 7 days ago.

Any ideas on the cause of this?

Thanks

Accepted answers

All comments

John Funk

Hi Costas - Welcome to the Atlassian Community!

Can you share a couple of screenshots? Maybe one with the board settings for Columns and one is the board settings for General?

Jack Brickey

i suspect you filter is keying on resolved (resolution set) and that is not the case in your Done column.

Costas Mavroudis

Hi, thanks for the quick reply,

Sure, so this is my settings flag:

And this is my board settings:

Let me know if you need more screenshots?

Thanks

Jack Brickey

"completed" equates to Resolution being set. Please verify that you are setting this field when moving issues to Done. Two ways of achieving:

add post function to transition to Done in workflow and set the field to Done
add a screen to the transition to Done and present to the user when transitioning to done. also add a Validator to the transition to require this.

in either case you should clear this field if a Done issue is ever reopened. again use the transition to clear the field.

oh third way (not recommended personally) use Automation to set resolution once transition to Done.

Costas Mavroudis

Hi,

I already have a Post Function in place to set the status to "Done". These are the Post Function of the transition into Done status.

Is this not sufficient?

Also see further below the status of a ticket that was moved to the Done column several months ago.

Thanks

Costas

Costas Mavroudis

Sorry Jack, I posted a response to your point here in the main thread

John Funk

So a couple more questions - when did these already completed items move to the board? Less than 7 days ago?

And are any of the Done issues associated with a release?

Jack Brickey

so setting the issue to "Done" status is not sufficient to be consider "complete". The Resolution must be set. Now, in the image below you do show an issue that in fact has the Resolution set as illustrated by the checkmark followed by Done. Yes I realize that DONE checkmark Done is confusing. ;-) So what I am not questioning is whether we are dealing w/ a resolution issue or not. Can you please click on one of the issues in the Done column that you feel should not be there, i.e. it has been complete for more that 7d. Once you open it please verify you have the checkmark Done on that issue. If so then check the history and inspect the exact date that the issue moved to Done. Be sure it didn't transition out of Done and back again.

Costas Mavroudis

Thanks John!

All of them moved to Done prior to 7 days ago with the bulk spread across mid 2020.

No, none are associated with a release, I am using the Kanban board.

John Funk

So I suspect they will stay there until they have been on the board for 7 days and then will disappear.

If you wanted to do something immediately, you could do a new release and name it something like Mass Release for January 7, 2021 or something like that. Then, based on the sub-filter that you have, they will disappear from the board.

If you only want most of the issues to disappear but not all, you could create a new release using the menu options on the left hand side. Then do a bulk update to add the version to the issues you want to disappear now.

Then finally, you would have to go back to the release from the left hand side and make sure you do a manual release.

Carla Ann Rowland

Hi Costas,

The issues will be in the done column until they are released. When doing kanban in JIRA all of the issues in the done column are built into a release. When you build the release that column will be cleared.

Costas Mavroudis

Hi Carla,

Yes that's correct although Jira provide a "further filter - to hide done tickets older than 7 days" override in the board settings which should supersede the release logic (at least that what I expected it to do by its description).

I guess I will find out in 7 days :-)

Thanks

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