SSO and user provisioning for service desk portal customers

Question

Hi Team,

Can anyone help us to configure SSO and user provisioning for service desk portal customers using "Microsoft azure AD"?

Daniel Ebers · Answer

Hi @amanne

adding to what Prince wrote there is an article about this topic from knowledge base:

* SAML Single Sign On and Provisioning for Service Desk Customers
https://confluence.atlassian.com/cloudkb/saml-single-sign-on-and-provisioning-for-service-desk-customers-1027113836.html

Apart from that there were two recent discussions in Community lately which might contribute in helping to understand what the current situation is:

* Access jira from another company
https://community.atlassian.com/t5/Atlassian-Access-questions/Access-jira-from-another-company/qaq-p/1559445

* Disable "Log in to Help Center" via email / Using SSO via ADFS
https://community.atlassian.com/t5/Jira-Service-Management/Disable-quot-Log-in-to-Help-Center-quot-via-email-Using-SSO-via/qaq-p/1566311

The Suggestion for handling SSO on customer portal was raised here:
https://jira.atlassian.com/browse/JSDCLOUD-630

Cheers,
Daniel

Prince Nyeche - ELFAPP · Answer

Hi @amanne

There're lot of available tutorials online which should walk you through having Atlassian access then domain verification before configuring your SSO for Azure. however if you prefer such assistance, I will suggest reaching out to Atlassian Partners, so they can conveniently assist you.