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Does Service Desk have a Change Management calendar without the use of Confluence Teams?

DIANA

We migrated from servicenow, which came with a built in Change Mgmt calendar, and trying to implement the same in Jira Service Desk. We have Confluence, but will not purchase Team Calendar if needed. I can not seem to find a built-in Change Calendar in Jira Service Desk to reflect all scheduled change requests (past and upcoming) to review potential collisions as part of our CAB process. Any help is appreciated - thank you!

Accepted answers

Brant Schroeder

Diana,

Welcome to the community. There is not a built in calendar like there is in service now. So there is no way to review if the change has any conflicts like the conflict calendar in service now. Team Calendar would provide something similar but it is still even a little different than what service now has. You can look at items like advanced roadmaps by Atlassian to help pan and schedule. Big Picture also works well. You might also just need something that is simple and there are a lot of different calendaring apps. Take a look at them here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=calendar

Dave LIAO

@DIANA - try using Jira Software's built-in Issues Calendar gadget!

Create a dashboard (or edit an existing dashboard)
Add an Issues Calendar gadget
Edit the gadget, and pull in unresolved tickets for the project you're curious about
Pick a date field - like "Due date" - to highlight on the calendar
Profit

Gabriel Raubenheimer

Hey all,

I'm happy to say we have now released our native change calendar! You can find more information about it here.

If you have any questions or feedback, or would like to talk about change management in Jira Service Management, I would love to hear from you at graubenheimer@atlassian.com!

Gabriel

Product Manager, Jira Service Management

cc: @DIANA @Justin Lewis @Angela Salunga @rob.dewhurst

All comments

Brant Schroeder

Diana,

DIANA

Thank you Brant! Appreciate the quick response and providing other options to explore.

Dave LIAO

@DIANA - try using Jira Software's built-in Issues Calendar gadget!

Create a dashboard (or edit an existing dashboard)
Add an Issues Calendar gadget
Edit the gadget, and pull in unresolved tickets for the project you're curious about
Pick a date field - like "Due date" - to highlight on the calendar
Profit

DIANA

@Dave LIAO - thank you for the suggestion! This will at least let me export ical file to Outlook to have a full view of the Changes. Now to see about automating this export...

Thanks

Dave LIAO

@DIANA - ha, had no idea that gadget had an export to iCal feature on it. 😅

vwong

Hi @DIANA , just came across this. I am on the product team of Jira Service Management and would like to say a change calendar is something we are working on and should be coming in this half of the year!

I would also love to chat with you on your change process today and how you are using Jira Service Management with your organisation's process. If you are interested feel free to reach out to me on vwong@atlassian.com.

This goes for everyone else in the thread who will love to chat about using / thinking of using JSM for change management in their organisation.

Angela Salunga

Hi, found this thread as we are also using JSM for change management but lacks the change calendar feature. @vwong I would like to reach out to you for more discussions on JSM on how it can help our organization.

Thanks.

Justin Lewis_89c6fg

Great to see that the Atlassian Team is already working on a change calendar. We are in the middle of potentially switching to JSM, and it would be a great benefit to get this out of the box with your already impressive suite. Thanks.

rob.dewhurst

Brant, is there a change management module? I used Jira 5 years ago and the change management was great. I can't find it now!!

Brant Schroeder

@rob.dewhurst If you have your change management process documented you can just create a workflow or workflows to support your process. We currently have multiple units managing change in Jira and some use a single workflow for all requests, some are more advance and use multiple flows and have different issue types for each flow.

Gabriel Raubenheimer

Hey all,

I'm happy to say we have now released our native change calendar! You can find more information about it here.

If you have any questions or feedback, or would like to talk about change management in Jira Service Management, I would love to hear from you at graubenheimer@atlassian.com!

Gabriel

Product Manager, Jira Service Management

cc: @DIANA @Justin Lewis @Angela Salunga @rob.dewhurst

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