Is there a way to set up auto reminders to be emailed after a ticket it opened. so say I open a ticket, and if the status hasnt changed in say 2 days a reminder is sent out.
Hi @Allison Koenig and welcome!
This can easily be achieved by setting up an automation rule with a Scheduled trigger.
You can define a JQL on which issues that scheduled trigger needs to act so that could be
Updated <= -2d and status != Closed
Perhaps you'll need to further refine the rule a bit to make sure you don't trigger all issues since day 1
Then the action will be to send an email to either a fixed email address or perhaps the assignee of the issue.
hi @Allison Koenig ,
Please check the above , it may helpful
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