Hi there!
I want to create a new project in Jira. Is it possible that the ticket ID cannot start with 1 but with any value? For expample, the first ticket ID in jira starts with value 1200?
Hi @Katrin Tiedemann
This can be reset in the database
update project set pcounter = 0 where pkey = 'PROJ'; commit;
Not on Cloud.
On server, there's a trick you can use (create the project, stop Jira, change a counter in the database from 1 to 1200, restart it - I usually tell people never to look at the database, but this is one of the very few things that is safe to do), but you have no way to do it on Cloud.
There is a more manual trick for both server and cloud - in your case, create 1,199 issues and then delete them before anyone else uses the project. (I'd script it with the REST APIs, or run a couple of CSV imports into the project)
How do you access the database?
Never mind, The easiest way is to set up a CSV file with 2 simple lines to have the issue start at a number you want.
Column A Row 1 = issue key Row 2 = your project key and the number you want (ABC-628)
Column B Row 1 = Summary Row 2 = Test (or something so you know it is not real)
Then follow these instructions
https://confluence.atlassian.com/jirakb/how-to-change-the-issue-key-counter-to-a-desired-number-1251410572.html
Map "Issue Key" to "Issue Key"
Map "Summary" to "Summary"
Then import the file.
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