I need to delete duplicate attachments or attachments that have been updated and do not see the ability to perform this function: The drop down does not offer delete of an attachment: Please advise so that I can clean up these tickets?

Hi Trena, please make sure you have the appropriate permissions from Permission Scheme. If this is new to you I will link the documentation on managing Permission Schemes for you: * Manage Project Permissions https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/ Another very useful tool is the "Admin Helper" - directly from within Jira it shows if a specified user is missing permissions. * Use the Jira Admin Helper https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ Please test and let us know what you found out. Regards, Daniel

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need ability to delete attachments?

Trena Norcia

I need to delete duplicate attachments or attachments that have been updated and do not see the ability to perform this function:
dekete attachment.JPG

The drop down does not offer delete of an attachment:
attachments drop down.png

Please advise so that I can clean up these tickets?

Accepted answers

Daniel Ebers

Hi Trena,

please make sure you have the appropriate permissions from Permission Scheme.
If this is new to you I will link the documentation on managing Permission Schemes for you:

Manage Project Permissions
https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Another very useful tool is the "Admin Helper" - directly from within Jira it shows if a specified user is missing permissions.

Use the Jira Admin Helper
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Please test and let us know what you found out.

Regards,
Daniel

All comments

Joe Pitt

The permission scheme for the project controls that.

Jack Brickey

do you have the necessary permissions? You will need "Delete all attachments" to remove attachments others have added or "Delete Own Attachments" for those you added to an issue.

attach permissions.png

One other thing to understand/consider. Depending on whether you allow issues to be editable when closed, even with permissions you can't delete attachments that are part of a description or comment.

unknown

Hi @Trena Norcia ,

It seems you do not have permission to remove your own attachments, please review the permission scheme of the project.

Thanks,
Raja

Daniel Ebers

Hi Trena,

please make sure you have the appropriate permissions from Permission Scheme.
If this is new to you I will link the documentation on managing Permission Schemes for you:

Manage Project Permissions
https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

Another very useful tool is the "Admin Helper" - directly from within Jira it shows if a specified user is missing permissions.

Use the Jira Admin Helper
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Please test and let us know what you found out.

Regards,
Daniel

Trena Norcia

Thank you all for your answers. I used permissions helper and found out I could not delete all attachments but could delete my own.

I have resolved my issue

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud