I always have to set the Resolution when creating a new issue.

Question

Hi all,

Every time I create a new issue when I save it shows the resolution as mandatory fields and I cannot save without filling a resolution which makes non sense since I'm creating a new issue.

How can I save without setting a resolution?

See below:

Gökçe Gürsel {Appfire} · Accepted Answer

Hi @Sébastien Nunes ,

Welcome to the Community.

You can refer to this post here:

https://community.atlassian.com/t5/Jira-Core-questions/cant-create-any-new-tickets-says-quot-The-selected-resolution-is/qaq-p/1322396

"Resolution is the system field which will become mandatory by default in all screens it's been added and it's not a good practice to have it in Create and Edit screen

And if the filed is available in screen it can't be made as optional one and you can't process the ticket without filling value

To fix this, resolution field should be removed from Create and Edit screen

you can have a transition screen on final state transitions to set resolution or post-function to set on final status"

Cheers,

Gökçe

Daniel Ebers · Accepted Answer

Hi @Sébastien Nunes

in case you are not the administrator of that Jira instance yourself - just speak to your Jira admins to let them remove the field from the create screen you showed us.
This is done with just a few mouse clicks and the problem you are seeing will be gone immediately.

Cheers,
Daniel