When I type a serial number into the search box (this serial number is associated during ticket creation in one of the fields that appear on the right hand side of the created ticket) I get no results in the preview (I get the message "We couldn't find anything matching your search.Try again with a different term, or refine your results with Advanced Search"), but if I hit enter then the ticket I am searching for appears in the search results.
If this serial number is written in the Summary or Description of the ticket, then it can be found in this search preview.
This happens for other information that appears in the right side of tickets. Is there a way for these tickets to appear during the search preview instead of it appearing that there are no tickets with the info you are searching for?
