Validate issue based on - if the issue was ever in particular status before.

Question

We have workflow with statuses Open, Inprogress, Resolved, Reopened. I need particular field to populate and set to mandatory when reopened issues are moved to resolved. This can be done by adding a field required validator and a screen, on reopened to resolved transition.

But sometimes users move reopened status issues to inprogress status before they move it to resolved.

So in this case, is there a possible way to check that ticket "was in reopened status before"

I need to validate with required field when any issue is moved to resolved status only when if the issue was ever in reopened status.

John Funk · Answer

There's probably a couple of ways to do that. One is to set the value of a custom field when the status moves to Reopened. Then check the value of that field in a Validator when moving to the status in question.

Another is create a new Transition from Reopened to InProgress to force the user to navigate to that Status.

Finally, you could get an add-on like JMWE or ScriptRunner where you could write your own validator.

Daniel Ebers · Answer

Hi Samuel,

wouldn't it be the easiest solution to put the validator also on the transition from reopened -> in Progress?

You state you have basically exact that already in place for the reopened -> Resolved transition.

[...] required validator and a screen, on reopened to resolved transition

Regards,
Daniel

Samuel Smiles P · Answer

@John Funk  I din't get. I need to add an validator in workflow and a resolve screen when the issues are moved to resolved status. So which validator will work to know the issue was ever in reopened status?