Hello,
I am attempting to define an automation rule such that when a request is submitted meeting certain criteria, the ticket description will be searched for formatted text following the phrase "Due Date: ", and that text will be used to set the ticket's Due Date.
For example, imagine that the description was simply "Due Date: 2020-12-03". The question would be what Smart Text rule to define in order to set the Due Date to 12/3/2020 (within the blank under "Edit issue").
Here's what I've worked out so far, which is probably completely off-base regarding the syntax for chaining smart text functions together, but which I hope illustrates what I'm after. In my searches, I couldn't find much in the way of examples for doing this sort of thing:
{{issue.description.convertToDate(substring({{#=}}indexOf("Due Date: ")+10,{{#=}}indexOf("Due Date: ")+19))}}