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Not receiving any email notification

Chandni Dhanuka

I checked all of my settings and have email turned on and the email address is correct, and no matter what event happens (watched event changed or commented, I'm tagged in a ticket, etc) I am not receiving any emails.

The problem has suddenly started on Thursday 17/12/2020, before that, I used to receive all emails. I didn't make any changes to my settings since then.

Accepted answers

Daniel Pollak

Have you considered that you might not be notified of your own actions?

Another email problem I have encountered has to do with automatic rules in the email program - please check wheter any rule "grabs" your mails and moves it somewhere

A third problem (that is not that easy to fix) is when your email admin decided that the mails from your Jira Server are to be treated as spam (forwarding). Then you need to conctact your email admin in order to whitelist mails from your Jira Server.

Daniel Eads

Hi @Chandni Dhanuka ,

I've found our mail service received an error from your organization's mail server, which caused us to pause notifications to your email address:

554: 554 5.7.1 ...@... Recipient address rejected: NO-DOMAIN.

This appears to be a misconfiguration at your organization's spam service - here's the knowledgebase article about this error. This might be helpful for your IT department.

I've cleared out the pause on our email service for your account, but if the mail server is still misconfigured, our email service might pause notifications again. I would definitely recommend following up with your IT department to ensure this was fixed or just a temporary issue last week. If you start receiving Jira notifications today however, I'd say that they had indeed fixed the misconfigured mail server already.

Cheers,
Daniel | Atlassian Support

All comments

Daniel Pollak

Have you considered that you might not be notified of your own actions?

Another email problem I have encountered has to do with automatic rules in the email program - please check wheter any rule "grabs" your mails and moves it somewhere

Chandni Dhanuka

I was getting notified for my own actions as well until Thursday 17/12/2020

I haven't written any rule to move my emails to someplace else.

I have contacted my admin team to help me. Waiting for their response.

None of the above answers provided is currently helping me out in sorting the issue

Daniel Pollak

Sorry to hear that, hope your admins can help.

Have a nice day, anyway,

BR, Daniel

Daniel Eads

Hi @Chandni Dhanuka ,

I've found our mail service received an error from your organization's mail server, which caused us to pause notifications to your email address:

554: 554 5.7.1 ...@... Recipient address rejected: NO-DOMAIN.

This appears to be a misconfiguration at your organization's spam service - here's the knowledgebase article about this error. This might be helpful for your IT department.

Cheers,
Daniel | Atlassian Support

Chandni Dhanuka

Thanks Dan for your comments

Martin Mineo_rslqhg

@Daniel Eads I hope you can help me. I'm not receiving any emails from any project in my organization. This is how I have set up the notifications

Thanks!

Daniel Eads

Hi @Martin Mineo , welcome to the Community!

Looks like your email address had returned some errors to our mail service in August. These errors got the email address on a suppression list (Google basically told our system there was no email address there), which prevented further emails from being sent.

I've just cleared out the suppression, so newly-generated emails should go through now.

Cheers,
Daniel

Martin Mineo_rslqhg

Thank you Daniel! Now I'm receiving my emails

Martin

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