Smart values for custom field with checkbox selections not working

Jeff Koors

I have followed the documentation for accessing smart values for list items and have tried all the different variation shown here:

Use Smart Values to Access Listed Values 

I also tried testing by having it write a log and it's not working.

The custom field is "Environment" and my selections are:

Production

UAT

Test

Development

I check the log and it says success and the result is this:

Here is a snippet of one of the smart value code I used:

The flow is this - A user fills out a support request form in the portal choosing the type of "Environment" and submits.  This is then in the body of the ticket of JSM.  I'm trying to access this checkbox value to populate into a Slack channel message.  No matter what I try, the response is empty.

Thanks!

Jeff Koors

Darryl, 

Thanks for your help.  That too didn't work, BUT, I kept trying different variations only to find that for whatever reason "Environment" as an argument was not being acknowledged by the script.  This is what I finally landed on that worked:

{{issue.customfield_10090.value}}

I had to use the json format for custom field and that worked.