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Can not find one user

Jim Kleefman

I have one user in Jira that I can no longer assign issues too or find using '@'. I used to be able to assign things to this user. Some others can see the persons name in 'Assignee' etc. but some others can not and the user can assign theirself to issues.

I have tried rebooting, using a different browser (in case it was a caching issue), logging out and back into JIRA?

Any suggestions?

Accepted answers

All comments

Jack Brickey

verify that the user is in fact part of the project in question. Be sure that you are comparing apples to apples when you say other can assign to the user. Same project?

Jim Kleefman

The user is in the project and others that can see the user in the lists are in the same project as well

Jack Brickey

ok thanks for the reply...keeping my responses w/in this thread for readability. So if I understand the issue seems to be specific to you, correct? Moreover, you can mention or assign to other just not this one person?

Jim Kleefman

Sorry - yes I hadn't seen the 'Reply' button the 1st time.

Yes I can mention or assign to others. Some other people are having the same issue as I am with this one user, but other people have said they can find him. He can also assign himself to issues. Also, Iin the past I have been able to assign or mention the user.

Jack Brickey

I cannot understand why you cannot assign an issue to this one person if indeed someone else can. If no one could then the most likely cause would be that person is not in a group/role covered by the "Assignable user" permission. I would definitely check that.

you might check this query out and observe the results

project = abcd and assignee = userxxx or reporter = userxxx or watcher = userxxx

just trying to see if userxxx is in anyway associated w/ any issue in the project.

Short of this I would defer to Atlassian Support to investigate.

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