SSO solution on JIRA cloud

Question

As we are moving from JIRA server to JIRA cloud. We have two type of users.

1. Internal user (our employees)

2/ External users(Our customers)

We use mini orange SSO plugin for internal user and ping federate solution for external users.

my question is If we move to cloud would all users be getting a single SSO solution?

Ankit_5decvz · Answer

Yes, they can sign up on your service management portal and access it using username and password.

neeta_dubey · Answer

this would be disappointing to our users. can they access it through username/password?

Ankit_5decvz · Answer

Yes, it's working right now on Server since you're using a 3rd party app which allows SSO for service management agents as well as customer even when the customers are not counted against your license.

But in cloud, since your customers are not counted against your user tier, SSO can't be used for them using Atlassian access as Atlassian access is only available for your organization users. This means it'll work fine for service management agents but not for customers.