Limit users for specific applications in Jira Software

Question

We are using Jira Software with quite some users now and looking to expand with some more. However we have also some applications connected to Jira Software such as "ActivityTimeline: Plan & Track Resources Cloud" and Bitbucket which we use for a specific group of our Jira Software users.

My question is to limit costs is it possible for applications to limit the number of users of these application to only the relevant users within Jira Software.

Trudy P Claspill · Accepted Answer

Hello @michael

The general answer is no. In my experience I have not yet found a App in the marketplace that has a licensing agreement other than licensing for all licensed users of JIRA.

For instance, for the app you mentioned

https://marketplace.atlassian.com/apps/1220860/activitytimeline-plan-track-resources?hosting=cloud&tab=pricing

"Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance."

Ostap Zaishlyi _Reliex_ · Accepted Answer

Hello from ActivityTimeline team @michael

So @Trudy P Claspill is right here, all the apps that are paid via Atlassian have the same billing structure which charges for all Jira active users, regardless of the number of people that use the app itself.

However, if you would like to limit the access to the application for just those users that actually use the add-on, you can do it in ActivityTimeline Configuration->Users->Assign 'No access' role to them and they won't be able to open the app.

Hope this helps ;)

BR,

Ostap

Dave Rosenlund (Trundl) · Accepted Answer

What they said, @michael.  To sell software on the Atlassian Marketplace the app vendors (I work for one) have to conform to Atlassian's rules of engagement. And this is one of them.

Consequently, we app vendors do our best to price our products accordingly -- taking into consideration factors like the fact that not every Jira user will use our software.

But there are other considerations, too. For example, our product includes a Jira widget so you can do reporting for all stakeholders even if they don't use our product.  I.e., the organization derives value from many apps even if they aren't all using the product.

Anyway, we have to play by the (Atlassian) rules. And ultimately you have to decide whether or not the apps you choose are priced fairly, or not.

Hope this helps.  :)

-dave [ALM Works]