Is it possible to have Field on Service Desk Portal not compulsory based on Organizations set

unknown

Hi, 

We have the attachment field compulsory on our Service Desk portal because we require a documentation from the customer for the issue type. 

However, there are cases where we have a few customer defined by "Organizations" we do not want the field to be compulsory. 

Is there a way to achieve this?

Note: All our customers are defined in an organization. 

mogavenasan

Hi @[deleted], 

If you have Scriptrunner for Jira app, then you can use Behaviour to achieve this; Behaviours with Service Desk.

Thanks,
Moga