From Zendesk to Jira in "selectred for development"

Andrea Montali

Hi, We use Zendesk to manage tickets and - through jira integration - open bug to Jira when a deeper analysis is needed.

 

But jira bugs are going to backlog, and sometimes remains there .. 

 

How can I create bug going directly to >"selected for development", bypassing the backlog status?

Thanks Andrea

Nic Brough -Adaptavist-

You could reconfigure your board such that it effectively has no backlog.  But I would question why you want to do that - do you really want to bypass the backlog?  It makes a nonsense of planning and forecasting if you do.