nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I categorise tickets as 'Information Security Incident' Yes or No.

Candy Tricia Khohliwe

Once the ticket is categorized it can then be a resolved ticket.

Accepted answers

Jack Brickey

If I understand your requirements you should simply create a custom field single select with Yes and No as the options. I assume you will want to require the field to be updated maybe at create or as a transition as well. You may wish to set a default value (No?).

All comments

Jack Brickey

Candy Tricia Khohliwe

How can I go about having the field updated at creation or when transitioning?

Jack Brickey

Two methods of using Classic project.

Transition - edit workflow and on the specific transition you can add a screen that pops up to display the field. Also add a Validaor on the transition require the field. You could do this using a post function but I assume that you want the user to select the option.
at Create - similar to Transition you would add a create screen to the create transition

if you have not edited workflows and done this before I recommend this document- https://support.atlassian.com/jira-software-cloud/docs/what-are-jira-workflows/

Candy Tricia Khohliwe

Thanks Jack!

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