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Authentication Stopped Working

Elias Balasis

Without warning my password stopped working for JIRA, Confluence and Bamboo but not Bitbucket.

All services are integrated with JIRA Crowd service.

I have no other user configured and I have no means to re-assign the password which means I am locked out.

Accepted answers

Elias Balasis

This is a Chrome broswer issue.

see https://community.atlassian.com/t5/Jira-Software-questions/Jira-Confluence-and-Bamboo-stopped-working-with-Chrome/qaq-p/1549757

All comments

Elias Balasis

This is a Chrome broswer issue.

see https://community.atlassian.com/t5/Jira-Software-questions/Jira-Confluence-and-Bamboo-stopped-working-with-Chrome/qaq-p/1549757

Nic Brough -Adaptavist-

My little home Atlassian stack does this when I've been messing with the server crowd is on. The other systems simply stop accepting a valid username/password pair.

The cause is that either I've blocked or lost the network between them and Crowd (they're mostly on different servers), I've stopped Crowd, or Crowd has lost its connection to the database (which is on another server again).

First, try logging into Crowd directly - if it serves up the login page,at least it is running, if you can log in, then you know it's connected to its database and serving up.

My guess is that it has stopped or crashed for some reason - in that case, you'll need to read the crowd application logs to find out what has gone wrong, fix it, and restart Crowd.

Nic Brough -Adaptavist-

Ahh, well spotted! I apologise for cross posting the debugging answer!

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