Automatically allocate an issue to an epic

Question

Hello,

I am defining the customer support process and using the intercom/jira integration. I am looking to automatically allocate some issues that I create to an epic

Example:

I have an epic called 'New Features request'

I create an issue with in the title "[NEW FEATURE] The user wants to add custom fields"

-> How can I add some automation so that Jira can automatically put the issue under the epic 'New features request' ? Is it possible to create dashboard on the number of tickets created under an epic during a particular time ?

Many thanks in advance !!

Have a nice day

Aurore

Ralf Rutke · Answer

Hi,

I just tried to implement it as you proposed.

There is a warning popping up: "Epic Link will soon be replaced with Parent. Update to Parent field to prepare for these changes."

If I try to use parent instead, it will not show me the epic. Instead I can select from "current issue" and "trigger issue".

Any hint how to achieve the same result as with Epic link?

Flavien Gache · Answer

Hi Aurore.

Did you manage to solve your problem ?

Tobias Binna · Answer

Hi Aurore, you can get to Jira's built-in automation engine by going to your Project settings > Automation

For more information on Jira automation have a look at the documentation here: https://www.atlassian.com/software/jira/guides/expand-jira/automation