An error occured during the import process. Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup. * Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

You may find the assistant is better then - I don't have any experience of it directly, but it appears to be quite good from what I have heard

we are trying manual backup restore to cloud.

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Jira is locked

Ali Iqbal_dpyist

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

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Liam Green

Hi @Ali Iqbal

Welcome to the Community.

Are you still experiencing this issue? What is it that you're trying to import?

Ali Iqbal_dpyist

HI Liem,

Yes still experiencing this issue. we are trying to backup restore from self manage server to cloud. File format zip.

Liam Green

Are you migrating from server to cloud or just using cloud as a backup?

Ali Iqbal_dpyist

migrating from server to cloud.

Daniel Ebers

The problem with this generic error message is that from Community view a definite answer will be impossible.

The problem in that particular case with Free plan is that it does not receive support per mail from Atlassian but Community.

That leaves us with no valid options - I would probably also try what Liam said. Maybe the assistant works better.

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