I am not able to access my JIRA account.

Question

I am not able to access my JIRA account (ce-platform.atlassian.net). When ever i login with my ID divya.choudhary@in.ey.com and password I get an error. The error I get is :

"Something's gone wrong

Our team has been notified. If the problem persists, please contact Atlassian Support."

and the page does not load. I have tried with every browser. I get the same error everytime now.

Can someone please help me with this as its really urgent.

Angélica Luz · Answer

Hello Divya,

Welcome to Atlassian Community!

Checking the details of the site, I can see that you haven't logged in to the site for the past 30 days.

Also, I saw that your account is active on the site and you have permission to access the products.

Can you please open an incognito tab and try to log in on id.atlassian.com?

If it still shows an error, please open the developer tools on your browser and check if it shows any other error on the console tab.

Regards,
Angélica

Liam Green · Answer

Hi @Divya Choudhary

Welcome to the Community!

If you've already checked with your admin to see if they're aware of the problem and not found an answer, for a specific account issue such as this you would be best contacting Atlassian support directly: https://support.atlassian.com/contact/#/

Hope that helps,

Regards, Liam