Hi all! Let me set up the stage first, before asking :) * As a user * I want all my created issues to be assigned to my manager * so that he/she can evaluate them How I am currently trying to do it is by using JMWE. * I've already added a user property, "escalation-point", with value the account ID of the reporter's "manager". * Then via the workflow I created a post function "The value of field Assignee will be set to the value of the user's escalation-point property. Run as add-on user." However this doesn't work. I've also tried to place the string of the manager, but this didn't help either. I've tested on the "description" field, and every value I've placed is correct. I'm assuming that the value of the property, being the assignee, must be of a proper format. Any advices? Much appreciated, Alex

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Set assignee based on user properties via JMWE add-on

Alex Koxaras -Relational-

Hi all!

Let me set up the stage first, before asking

As a user
I want all my created issues to be assigned to my manager
so that he/she can evaluate them

How I am currently trying to do it is by using JMWE.

I've already added a user property, "escalation-point", with value the account ID of the reporter's "manager".
Then via the workflow I created a post function "The value of field Assignee will be set to the value of the user's escalation-point property.
Run as add-on user."

However this doesn't work. I've also tried to place the string of the manager, but this didn't help either. I've tested on the "description" field, and every value I've placed is correct. I'm assuming that the value of the property, being the assignee, must be of a proper format.

Any advices?

Much appreciated,

Alex

Accepted answers

David Fischer

Hi Alex,

in the user entity property editor, did you prefix the accountId with "accountId:"? For example:

All comments

David Fischer

Hi Alex,

in the user entity property editor, did you prefix the accountId with "accountId:"? For example:

Alex Koxaras -Relational-

@David Fischer hi and thank you for your swift reply!

That in deed did the trick. Much appreciated and obliged!

However, prior of asking you this specific question, I've looked up on your documentation (to be exact this page, and this) but unfortunately I didn't see anything about the use of prefixes. Could you point me please to the right URL in order to take a closer look at all the available prefixes?

Cheers,

Alex

David Fischer

This is indeed not documented as such. However, if you use, say, a Set Field Value post-function to set the Assignee field, you'll notice in the "Expected Value" that the accountId should be prefixed with "accountId:", and that accessing issue.fields.assignee.accountId returns the accountId prefixed the same way.

Generally, JMWE prefixes accountIds in order to differentiate them from the now-extinct "userKeys" that used to identify users in Jira Cloud. Something that Atlassian should have done when they introduced accountIds...

Alex Koxaras -Relational-

So when I'm getting similar error, I should try and use prefixes?

David Fischer

It really depends where, but yes, accountIds should have a prefix when used as values in JMWE.

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