How can i change email address ?

Question

Hi Team,

I needs to change my email elby.sam@octane.in address to elby.sam@vfirst.com. But I got mail as follows

"Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

actually there was an account elby.sam@vfirst.com but i deleted four days before this account. So Please help me regarding this

Thanks

Elby Sam

Miroslav Kostadinov · Answer

@elby_sam

Can you share how you solved the issue you had? Can you paste here ticket id if you created such back then?

I have absolutely the same issue with my account :) .

John Funk · Answer

I would go ahead and submit a Support Ticket with Atlassian:

https://support.atlassian.com/contact/#/

elby_sam · Answer

Hi John,

I already tried this and got mail with "Your email change request could not be processed because elby.sam@vfirst.com is already associated with another Atlassian account."

Thanks