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Issue with the date fields

njain2@markem-imaje.com

Hi Team,

Project team is facing an issue with the field called : Date R&D Delivery" and "Date into working" which are getting auto populated with the system date, see screenshot below.

There are 2 scenarios:

1. Issue Type: Customer Claim , Product Division: Nottigham

Dates are getting auto populated with the system date, see 1st screenshot-CPMCU-4052

2. Issue Type: Customer claim, Product Division: Valence

Dates are not getting populated with the system date, see below screenshot:

We are facing this issue from long time, for the same issue type, but different product division value, date fields are not working as expected.

Please need your help in it.

Regards,

Neeta Jain

Accepted answers

All comments

Liam Green

Hi njain2@markem-imaje.com

Do you have automation set up to pre-populate the fields?

Gökçe Gürsel {Appfire}

Hi njain2@markem-imaje.com ,

You can check the issue history tab to see whether there is an Automation rule working in the back. If it does, you'll see issue changes made by the Automation by Jira.

Cheers,

Gökçe

njain2@markem-imaje.com

How to check automation rule?

Gökçe Gürsel {Appfire}

You can go to Project Settings>Automation to see your automation rules.

Also, You can click on the History tab right above the Comment section of the issue view to check whether the Automation app does changes to your issue.