Why is our Jira instance so slow and buggy?

Question

About 2 weeks ago our team started noticing that Jira was acting weird - suddenly we couldn't reorder tickets within a column, and creating new tickets became unbearably slow as saving would take up to 30 seconds. We've manually re-indexed several times, with no effect (in fact even re-indexing takes much longer than it used to).

One thing did change around that time, we started using Confluence. Not sure if that's relevant but thought I'd mention it.

Has anyone encountered these symptoms? Any advice?

Crispin Bailey · Answer

Thanks guys! I reached out to the support team and they've added memory to our instance, so hopefully we'll see some improvements today. Apparently we were using more memory than was allocated to our account.

@Paul, thank you, yes I saw that issue (GHS-10872) and am following it closely. Looks like we may have to get rolled back to a previous version if the additional memory and re-indexing doesn't do the trick. Fingers crossed!

Paul Greig · Answer

Hi Crispin,

The behaviour regarding the re-ordering of tickets sounds similar to a known bug tracked via GHS-10872

Atlassian Support are able to apply the remedies to your instance to address these issues.  Just raise via support.atlassian.com

Regarding performance issues, one great tool which aids investigation is Generating a HAR file to allow the support team to analyse where a bottle-neck may be occurring.  Just be sure to attach them to your ticket :)

Cheers,
Paul

pschaff01 · Answer

Hi Crispin,

Performance issues are faster to troubleshoot by analysing the log files and, since you are an OnDemand customer, by viewing the instance itself.

Please raise a support ticket in support.atlassian.comso one of the OnDemand engineers can investigate the problem further with you!

Cheers,

Pietro Schaff