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JSM Public board

Gui Ávila

Hi,

What is the best way to create a public board so users can see feature suggestions and bug reports?

I tried to create a JSM project and change the Browse Projects permission to include the Anyone group. But an error appeared, it seems that is not possible for JSM projects.

So the solution is to use a Jira Software Kanban board? But then users can't create new requests through Help Center Portal and neither via email, right?

I am kind of lost here.

Thanks for your help,

Gui.

Accepted answers

Walter Buggenhout

Hi @Gui Ávila,

On a general note - it depends what you mean by public and who your users are.

Your users may be people you know as they are your customers and they signed up for an account with you. Or they may be everyone in the world with access to / from the internet.

JSM is not built for disclosing a public roadmap. It is a ticketing tool where your free users (the customers) can only access the customer portal. This is where they can raise requests and see a list of tickets they created themselves or that were shared with them (as request participants or because they belong to an organisation). To be able to see a list of tickets, they would need product access (and a license) to JSM - as an agent - or to JSW.

JSW does allow setting up anonymous access, but not on the free plan. See more about the topic in these articles:

All comments

Walter Buggenhout

Hi @Gui Ávila,

On a general note - it depends what you mean by public and who your users are.

Your users may be people you know as they are your customers and they signed up for an account with you. Or they may be everyone in the world with access to / from the internet.

JSW does allow setting up anonymous access, but not on the free plan. See more about the topic in these articles:

Gui Ávila

Thanks a lot, @Walter Buggenhout .

Thanks for your explanation. Yes, I am using JSW for a public roadmap. I already allowed anonymous access to project, and I'm not in free plan. I'm in trial for Standard plan. So I could change the permission successfully. Please see: https://share.getcloudapp.com/OAuWR9AL

But it the board still does not work for anonymous access. This is the board URL:

Sugestões e bugs - Agile Board - Jira (atlassian.net)

Thanks a lot Walter,

Gui.

Walter Buggenhout

Hi @Gui Ávila,

I can confirm that your project is accessible anonymously. But indeed not through a kanban board. As per this article, anonymous users have Jira Core like access to your data. They won't be able to access specific Jira Software features, like agile boards.

You can redirect them directly to the issue list in issue navigator instead, though: Screenshot 2020-11-30 at 08.58.54.png

Gui Ávila

@Walter Buggenhout Thanks for your help. So its not possible to give access to a kanban board to anonymous users?

With Jira, there is no way to create a Kanban board (with custom columns) for a public roadmap? No workaround, nothing?

I can't understand why Atlassian make these thinks so difficult, really. Why anonymous users can see issues in a list but not in a board? Things could be so much simpler and easy to set.

Irina_Bel_Stiltsoft_

Hi @Gui Ávila,

If you want to make all the issues visible for the external customers in Jira Cloud, you can set up a public forum with Customer Case for Jira app .

You can check how we use the app at Stiltsoft for arranging public forums. We also use this app as the support (private) platform instead of JSM.

Your customers can even vote for specific ideas on public forums. It can help you to prioritize your backlog.

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