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BigGantt broken. Can't change dates on any issue

Roger Goldsbrough

We have a Biggant implementation that stopped allowing us to change dates on any of our issues yesterday. We have not received responses from support@ that fix the situation.

We get the following rather long error code, which we've googled but no results are found.

Again, this Biggant failing is sufficient that it makes the product unusable. I'd be keen to hear if anyone has solutions, workarounds or knows of a way for us to block updates from SoftwarePlant being adopted by our cloud Jira instance.

Error

Please refer to the following error id: d67a2be326c5a4d77f988893e04b3921f6b28eee3bcd0b38d6380eb26e5e7cd819151e1f754a1e30247b0ab518eb0f68ff78f6b1d29d6746ce7894c6c3469c31.66c2c4886246113dcf960b613289822812cf1b3ef5c055cd824d50a118dd3266e9a8d0d1afb6545af4c509146d8c3e96282d7d30d9dbbd5c444b77d74800cbd4.948190eafe8ac03033acc26bbcd77df0a3d0264f04f4cd707baf8733bba9405966bcf338e46e3dc7836e23b946b1e8257bdfe8fccef4db595f371bb7dc6f9b49.Sat Nov 28 15:33:41 UTC 2020

Screenshot 2020-11-28 at 16.24.13.png

Accepted answers

Anna-BigPicture

Hello @Roger Goldsbrough

I am sorry for the inconvenience caused. Indeed, SoftwarePlant support is available from Monday to Friday. I am sure that today you will be contacted.

Meanwhile, please tell me if the problem re-occurs after fixing the integrity checker error?

Please go to Jira Administration >> Manage Apps >> BigGantt Technical Configuration >> Advanced >> and click "Fix Integrity Checker errors". See my image as a reference.

image (45).png Best,
Anna
SoftwarePlant

All comments

Dave LIAO

@Roger Goldsbrough - is this still happening?

Have you reached out to the vendor (SoftwarePlant) yet? If not, here's ways to contact them: https://marketplace.atlassian.com/apps/1213016/biggantt-gantt-chart-for-jira?hosting=cloud&tab=support

Roger Goldsbrough

Hi Dave,

Thanks for engaging. Yes of course, we always do before posting for community help. So far no useful input from support@, though I'm sure they're doing their best.

Cheers,

Roger.

Dave LIAO

Yeah, looks like their hours are Monday-Friday, but hopefully you're unblocked soon.

Anna-BigPicture

Hello @Roger Goldsbrough

I am sorry for the inconvenience caused. Indeed, SoftwarePlant support is available from Monday to Friday. I am sure that today you will be contacted.

Meanwhile, please tell me if the problem re-occurs after fixing the integrity checker error?

Please go to Jira Administration >> Manage Apps >> BigGantt Technical Configuration >> Advanced >> and click "Fix Integrity Checker errors". See my image as a reference.

image (45).png Best,
Anna
SoftwarePlant

Roger Goldsbrough

Thanks Anna, that did the trick.

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