How to send a notification to a custom email

Question

I am looking to configure a custom email address to be notified when a new ticket is created.

Can someone share some guidance on how to do this? thanks

Boris Berenberg - Atlas Authority · Answer

Hi Maurizio,

We support this functionality in Notification Assistant for Jira

Jack Brickey · Answer

Is the email associated with a Jira user? If so then you can use a post function to include the user as a Watcher. If they are not a user then you can use Automation to send an email to the addresses for each ticket created matching the desired conditions.