For internal comments only, we would like to set up a notification to send an email to only licensed service desk users (not customers) that are listed on that specific issue as request participants. Is this possible?
[public comments go to all customers and agents listed on the issue]
Using Automation for Jira here is what I have so far:
Trigger:
When: Issue commented
Rule is run when a comment is added to an issue.
If: compare two values
{{issue.comments.last.internal}} equals true
Then: Send Email (But only to licensed service desk users listed on this issue as a participant)
