Customer registration succeeds, but customer and email address are gone after refresh.

Question

One out of say every 100 customer registrations, the customer is not added and instantly disappears.

Steps to reproduce:

* Go to the form https://acme.atlassian.net/jira/servicedesk/projects/KEY/customers.
* Click on "Add customers"
* Enter email address and OK.
* New customer appear in list.
* Click in browser on Refresh.
* Customer is gone.
* The customer gone is neither appearing in picklists, not even after minutes.

When I retry and retry, it keeps happening. It is consistent for otherwise seemingly normal business email address: either an email address can be registered as customer or not on this service desk project.

The JIRA user has using admin privileges.

What am I doing wrong?

Guido Leenders · Answer

Hi Liam,

thanks for the advice! It seems to work again. I have seen it happening on various occasions, but maybe it is a generic issue due to lacking error handling.

For now when it occurs again I will try again a few days later.

Regards,

Guido

Liam Green · Answer

Hi @Guido Leenders

Has this been happening since yesterday?  It may be related to the current Atlassian incident:

https://status.atlassian.com/

If it has been going on for longer than this then it may be worth logging it with Atlassian as a bug.