ITSM Template not available

Question

I worked on the ITSM template early access program, kicking the tires.

I am now trying to create a new project using this template.  But only IT Service Project (not ITSM) iswhosing up.

Will it be rolled out eventually?  Any idea on how long?

Dan Olson_qdz3t4 · Answer

Thanks.  But I’m looking foe the classic project for ITSM.  The one with the service registry.   Under new project > Classic    There is an IT Service Project (as well as some other general projects) but no ITSM project.

when i created one using the it service project template, it was the old one with no service registry.

Nic Brough -Adaptavist- · Answer

ITSM is currently only available as a Classic project type.

There is a plan to make a Next-gen version in the future, but as Next-gen does not have some of the functions it needs, I doubt that will happen soon.

https://community.atlassian.com/t5/Jira-Service-Management-articles/UPDATE-The-Early-Access-ITSM-Program-is-now-complete/ba-p/1332385 is a good one to watch.