View issue types besides service request in customer portal

Nathaniel Laughlin

https://community.atlassian.com/t5/Jira-questions/Only-quot-Service-Request-quot-issue-types-show-up-in-customer/qaq-p/196110

 

Is there a way to give customers and agents the ability to view other issue types besides service request in the portal? Seems like this functionality is pretty base level, but I have not found anyway, nor anything besides posts from years ago, to make it happen.

mogavenasan

Hi @Nathaniel Laughlin ,

As stated in the link that you have provided, you can expand the issue type list in your Jira Service Desk project by setting up new Request Types; Setting up request types.

I hope that this helps.

Thanks,
Moga