Jira Service Desk Cloud Customer Request Visibility

Question

Is the functionality to restrict specific customer requests to be visible only to selected/specified groups native with Jira Service Desk Cloud, or is the "Extension for Jira Service Management" add-on needed to do this as is the case with Jira/JSD for Server?

Thank you!

Tom Jones [Appsvio] · Answer

There is no API to control the visibility of the request types. Without that, we are not able to implement this feature in our app on the Cloud, unfortunately.

Harry Rumble · Answer

Thanks Tom, I was asking for customer request type visibility limitation on Jira Cloud. We currently use a similar app to yours to achieve this in server, but it is unavailable in the cloud. Do you know what the issue is with this feature in the cloud? I would assume that Jira Cloud can use the same user group configuration to limit visibility of request types as in server instances.

Tom Jones [Appsvio] · Answer

Hi Harry,

Not sure what exactly you are looking for and for what hosting.

* To hide existing issues based on group membership you can use Issue Security Level. 
* To hide customer request types on the Portal, you can use our own Feature Bundle This feature works only on Server/DC hosting. It's a huge issue having this feature on Cloud.

Cheers,