I should be the admin to my account but i dont see the admin features

Question

I am trying to upgrade my trail account to a paid service, I tried to do that but the system needs the admin to take that action. I am the admin who created this site, but I still don't have the privileges.

I need someone from the Atlassian to give me back my admin features. who should I contact?

Thanks,

Q

Angélica Luz · Answer

Hi @MQurashi,

You can access through our portal:

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1180121

You created the ticket with the same account you are using here in community, so you will be able to access the ticket as well.

MQurashi · Answer

Hi @Angélica Luz

as am new to atlassian, can you share how i can or where can i review the response to my tickets, please?

Angélica Luz · Answer

Hello @MQurashi,

Welcome to Atlassian Community!

I can see that you have more than one account on the site and only one account has admin access.

You created a ticket with our customer advocates and they already shared what email address has admin access, so please, log in with that account and add the admin permissions to your mail account.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica