Adding a dropdown list of organizations and its customers

Newmindssystems

Hello everybody,

I am looking to create a custom field.
When an agents wants to create a ticket, I want him to pick an organisation and a customer.

Is it possible to create a dropdownlist with all the added organisations and automaticly show all it's customers (and pick one)? If yes, How can I create this?

 

Dear greetings,

A student.

Angélica Luz

Hello @Newmindssystems,

Thank you for reaching out to Atlassian Community!

The field Organization shows on the issue create screen on the customer portal when a customer that is a member of the organization is creating a ticket. For agents, this field can only be accessed after the ticket is created.

Even adding the field to the create issue screen, it won't be visible. There is a feature request suggesting the implementation of such ability:

• Organization field does not appear in Create Issue screen (not portal)

With this said, it's not possible to show the field and the members of the organization.

The "Raise this request on behalf of" (Reporter) can't be limited when searching for customers. 

There is also a feature request for that:

• Ability to set user filtering in "Raise this request on behalf of"

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica