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Unable to find where to Manage Services in Jira Service Management Project

Michael Scales

We have an existing Jira Service Desk Project, using just the IT Change Management features.

Project Type is now Service Management - this occurred automatically.

As a Project Admin, unable to find where to configure Services as per https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

Only see Components option in Project Settings

Is the Service functionality available yet?

Are there any update/upgrade steps to apply to our project before new features are available.

Comments

Dirk Ronsmans

Hi @Michael Scales ,

While your project is now rebranded to JSM (Jira Service Management) the template the project originally used was still the JSD template.

the Services/Service Registry is a feature of the new template.

If you currently make a new Service project you'll see the ability to manage your services. At the moment there is not yet an automated method to convert/migrate an "old" JSD project in to a "JSM" project.

You could create a new test project with the new template and there you should find the new sevices feature.

Michael Scales

Dear @Dirk Ronsmans

Thank you, that is clear. will go and try

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