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Unable to remove mentions of removed add ons

Anand Panimaya_x9dv33

We removed a few apps from our Jira cloud instance. However, the @ mentions still bring up the app name.

Specifically, Zephyr for Jira and qTest for Jira.

How do I make sure that they no longer appear when someone types in `@test`

Accepted answers

Ste Wright

Hi @Anand Panimaya

This is a System User, who is often the actor for an app (for example, when viewing actions taken by the app in the issue's history tab).

Whilst they don't take up a user licence, on Cloud sites you don't have permission to modify them.

--------------------

You can locate them in your User Management:

Go to an issue - select to add a comment, and @mention one of these app-based users
Copy the account id (long numeric ID split up with colons and dashes)
Next, go to Jira Admin Settings > User Management
Select any user
In the URL, replace their account id with the one you copied (place it after /users/)
Press Enter

--------------------

I'd advise you contact https://support.atlassian.com/ and ask support to remove the user

You could also contact the vendor to confirm why the user wasn't removed by default

Ste

All comments

Jack Brickey

I haven’t done this so the following conveys my suggestions.

make sure you have uninstalled the app
check if the app is shown in any of the permissions on your projects

Daniel Ebers

Just a question for my better understanding - unfortunately no solution:

Do the both Apps really introduce a special way for mentions? What is that for?
I am asking because I know the @-mentions only to mention users.

That might now sound odd indeed but is there (also) any user account including 'test'?
In case not I'd be curious how Zephyr uses this @ function. I could not find anything in the docs.

Ste Wright

Hi @Anand Panimaya

This is a System User, who is often the actor for an app (for example, when viewing actions taken by the app in the issue's history tab).

Whilst they don't take up a user licence, on Cloud sites you don't have permission to modify them.

--------------------

You can locate them in your User Management:

Go to an issue - select to add a comment, and @mention one of these app-based users
Copy the account id (long numeric ID split up with colons and dashes)
Next, go to Jira Admin Settings > User Management
Select any user
In the URL, replace their account id with the one you copied (place it after /users/)
Press Enter

--------------------

I'd advise you contact https://support.atlassian.com/ and ask support to remove the user

You could also contact the vendor to confirm why the user wasn't removed by default

Ste

Anand Panimaya_x9dv33

App is uninstalled. Will check the permissions.

Anand Panimaya_x9dv33

Thanks @Ste Wright . Both are indeed listed as sytem users and I am unable to remove either.

I will reach out to Atlassian support as well as the vendors.

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