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i joined newly into JIRA Software Cloud and unable to create Classic project. please help

Saritha kshatri

Hi I just now newly got subscription into JIRA Software Cloud. by default got a Next gen project. as i am the only one using this, i have both SIT Admin Access, Product Access. i don't know for some reason i am unable to create Classic project. Please kindly help what is wrong here. i have attached screenshot of the error that i am getting while creating a Classic project. Screenshot 2020-11-20 at 13.39.43.png

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John Funk

Hi Saritha,

Make sure you have Jira Administrator privileges - that you are in the administrators group.

Then go to Settings > System > Global Permissions and make sure you have Administer Jira permissions.

Saritha kshatri

Hi John, thanks for replying ... could you please help me how to find if i am added into the Administrators group?

John Funk

Go to Settings > User Management

Then either click on Groups and see who is in that group, or click on your name and see what groups you are in. :-)

Saritha kshatri

Hi John, thanks, so i checked under the groups and i am added in all the groups.. like; jira-administrators, administrators, site-admins.

Daniel Ebers

Hi Saritha,

in the past for this error message during project creation the hint was to chec:

if the project has been created "in background" although there is this error message popping up. So please kindly confirm you cannot see it through projects list.
The second recommendation was to try project creation using a different browser (Firefox, Chrome).
The last recommendation was to try a different name and project key.

Also, there have been some bugs in the past which are all reported to be solved.

Can you please check and (first of all as this is the easiest one) to see if the project maybe already was created?

Regards,
Daniel

Saritha kshatri

Hi Daniel,

You are right... the projects are created in background I guess. because I can see the defaulat screen, schemes created. but really weird is that still i can not see them in the proejcts Lists though.

Daniel Ebers

As long as it is not in projects lists I fear they are not "completely created".
Unfortunately I am out of ideas due to missing logs or any other hint where the user has to look at next in such a case.

Saritha kshatri

hi Daniel, so in that case, is there a way to connect or map the workflows that created to be applied onto this nextgen project please?

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