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Jira Automation: How to reference a newly created issue key in an email

Jaime Brian_3n66u0

I have setup an automation that when a Story is created an email is sent and I want to display the issue.key of the newly created story in the subject and body of the email. I have found on the community pages that I should do a branch. Below is what I have done however No email is being sent.

Screen Shot 2020-11-19 at 10.48.43 am.png

The audit trail of the rule shows it was success but it states no related issues were found. Yet the issue was created.

Screen Shot 2020-11-19 at 10.51.11 am.png

What am I doing wrong?

Accepted answers

All comments

John Funk

Hi Jaime,

Try adding a New Action for Re-fetch issue before the Branch.

Jaime Brian_3n66u0

HI John, thank you for your quick reply. I have added before the branch as you have suggested and I still didn't get an email. Below is a screenshot of the audit log of the test. Do you have any other ideas?

Screen Shot 2020-11-19 at 11.04.12 am.png

John Funk

What is in the Branch rule? That's what's failing. And actually, why do you even have a branch?

Jaime Brian_3n66u0

I originally setup the automation to create a story and then send an email. The users responded stating they would like more information in the email.

The Acceptance Criteria of the Story I am working on is

The email should include in the body and subject the Issue key of the story that was created by the automation
The email should include in the body the Issue URL of the story that was created by the automation

When I first started working on the solution I merely added {{issue.key}} and {{issue.url}} to the email however that only had the details of the parent item. I searched the community pages and found a solution that suggested using a branch item. I added that using 'all created issues' however now the email is not happening.

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