Cannot reset password (undeliverable email)

Bennett_97b1dg

I recently was trying to push some deltas with SourceTree and noticed I could not figure out the password.

Long story short, Bitbucket account was made a long time ago with an undeliverable email address. A long time ago (10+ years) I signed up for outlook and google using a ymail address. Sometime a while ago this ymail address became invalid, but is now the username for both my microsoft and outlook products. Outlook considered my ymail address an alias, but can't deliver the email to the ymail address (should deliver to my inbox).

Recently deleted stored passwords in chrome to bit bucket account.

Of course you may find it strange that I am able to post this question from the account. This is because I can sign in using Google. Unfortunately, Google sign-on doesn't constitute a password so I am unable to change it from the account settings page. Since the email associated with this account is undeliverable I cannot change my password with the email flow.

I am stuck being unable to push to remote b/c of a forgotten password, but able to sign on to my bitbucket account with google. I have no way of reset-ing my password with the current conditions.

 

Also no https://community.atlassian.com/t5/Bitbucket-questions/How-to-change-bitbucket-password/qaq-p/655536 does not help me.

Theodora Boudale

Hi @Bennett ,

For purposes of cloning/pulling/pushing to a remote, you can generate an app-password for your account and use that instead of a password. You can see here details on how to generate an app-password:

• https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/

If you're using SourceTree or another Git client, I would suggest to first remove any stored credentials that may be incorrect.

Considering that mail cannot be delivered to the email of this account, my suggestion would be to change it to another email of yours that works.

If you try to change it from Bitbucket/Atlassian website, you will still be asked for a password to make this change.

We can do something else though to achieve the email change:

1. First, create an Atlassian account for the email you want to switch to (but not a Bitbucket account) via 
   
   https://id.atlassian.com/signup 
   
   You may want to use an Incognito/Private window for that
2. Afterwards, log in to your Bitbucket account via Google in the non-Incognito/Private window you normally work from
3. Go to your avatar (bottom left corner) > Personal settings
4. Select the Email aliases option
5. In there, add the other email that you created an Atlassian account for and confirm it

Afterwards, post here to let me know, and I can switch the primary email of your Bitbucket account to this second email from our side. When I do this, then the password of your Bitbucket account will be the password of the Atlassian account you set at step #1.

Please feel free to let me know how this sounds, if you'd like us to proceed with this plan and if you have any questions.

Kind regards,
Theodora