Bulk update custom field from CSV in JIRA Cloud

NICOLE KIESSHAUER

Dear all,

I know that there have been already some questions about this and that it says everywhere that it is possible. I have tried all the answers that I could find but unfortunately it does not work. 

I would like to update a custom field for existing issues using a CSV file. I am an administrator and we are using JIRA Cloud. I understood that I need the summary field, the issue key and my custom field to update. I tried all the combinations of mapping (check box all on the right) and every time I am getting the message that nothing could be updated and that only new items will be imported. 

Can anyone help me please? Is this actually really working in Cloud? 

Thanks

Nicole 

NICOLE KIESSHAUER

Sorry guys, I was posting too fast and apparently I cannot delete this post anymore. It seems like the issues have been updated correctly and that the messages are a bit misleading. 

So in the end it worked. I just have to ignore the messages... Thanks anyway.